Marple Customer Service Facility

Following our last update, our team has carried out further investigations with the third-party landowner and established that the issue is not related to blocked drains, but is with the main sewer system.

We are now working with the local water authority and contractors to better understand the issue and identify the appropriate next steps.

In the meantime, the water point and refuse disposal facilities remain available for use.

A further update will be provided on or before Wednesday, 10 November 2026.

Since our last update we are continuing to work with the third-party landowner to arrange for the necessary repairs to be carried out.

Once a date for the repairs is confirmed, we will provide further information, including the expected timescales for reopening the facilities.

However, the water point and bins remain available for use.

A further update will be provided by Wednesday, 14 October 2026.

The customer service facilities at Marple on the Macclesfield Canal remain closed due to blocked drains.

Our Estates Team are working closely with the third-party landowner to determine the most appropriate works required and arrange for the necessary repairs to be carried out as soon as possible.

Once the repair works have been agreed, we will provide further information, including details of the planned works and the expected timescales for reopening the facilities.

A further update will be provided on or before Tuesday, 15 September 2026.

The customer service facilities at Marple on the Macclesfield Canal remain closed due to blocked drains.

Further investigations have confirmed that the land where the affected drains are located is owned by a third-party landowner. 

Our Estates Team is working with the landowner to agree the required repairs and establish a timeline for the works to be carried out by them. Once this has been confirmed, we will be able to provide further details of the repair plan and expected timescales.

The next update will be provided on or before Tuesday 25 August.

The Customer Service Facilities at Marple on the Macclesfield Canal remain closed due to blocked drains.

Due to extensive repair work required to the collapsed drain and working with third party land owners this may take time to resolve. Once responsibility and access arrangements have been established, we will be able to share a repair plan and anticipated timescales for the works.

The next update will be provided on or before Tuesday 28 July.

The Customer Service Facilities at Marple on the Macclesfield Canal remain closed due to blocked drains.

Our contractors have attended the site and, following further investigation, they have identified that repairs are needed to the drainage pipework. Therefore, unfortunately, they were unable to unblock the drains during their visit.

The contractors are now planning to attend the site again to carry out further investigations and determine the most appropriate method of repair. 

A further update will be provided on Tuesday, 21 July.

The Customer Service Facilities at Marple on the Macclesfield Canal remain closed due to blocked drains.

Contractors have been delayed due to other priority work and are now hoping to attend the site on Monday to clear the blockage and carry out a deep clean of the facilities.

A further update will be provided on Monday, 13 July.  

The Customer Service Facilities at Marple on the Macclesfield Canal remain closed due to blocked drains.

Contractors are due to attend site on Friday to clear the blockage and carry out a deep clean of the facilities.

We apologise for any inconvenience this may cause and thank you for your patience.

A further update will be provided on Friday, 10 July.

The Customer Service Facilities at the Marple on the Macclesfield Canal are currently closed due to blocked drains. 

Contractors have been instructed to attend and clear the blockage.

An update will be provided on or before Wednesday, 8 July.